All articles

Did your Google account get suspended or did Gmail bounce your emails?

Email Deliverability·June 13, 2016·By Ajay Goel·2 min read
Did your Google account get suspended or did Gmail bounce your emails?

With a recent increase in SendHustle’s popularity has come an increased number of reports of Google accounts getting suspended after having used SendHustle. In most cases it’s spammy behavior that leads to an account suspension. It’s important to note that:

  • SendHustle can’t control whether Google suspends an account, nor can it help re-activate a suspended account.
  • SendHustle is simply a conduit to unleashing the power and full sending capabilities of your Gmail account. SendHustle doesn’t have the ability to skirt Gmail’s rules or give you greater sending ability than you already have.
What happens when your account gets suspended or your emails get bounced?
We’ve found that there are different levels of bounces and blocking, ranging from Gmail bouncing your outgoing emails because Google determines they’re spammy to a suspension of an entire Google account.
At the most basic level, Gmail might bounce your outgoing email with this bounce message, when you try to send:
You may also see this warning the next time you log in to your account:

 

Lastly, if your account gets suspended, you may get this email sent to your recovery email account:

 

How do you prevent your account from getting suspended?
The basic rule to prevent your account from getting suspended is to not violate Google’s Terms of Service. These are some general guidelines that will help:
  1. Don’t use SendHustle to send spam from your Gmail account.
  2. Don’t set up a new Gmail account and immediately send hundreds of emails with it. Despite Google stating that you can send 500 emails/day from a regular Gmail account, you can’t do that from a new Gmail account that you created minutes ago. If that was possible, spammers would certainly take advantage by creating hundreds of Gmail accounts and sending 500 emails through each account.
  3. If you’ve never sent a mass email from your Gmail account before, start by sending a lower quantity of emails and then ramping up.
  4. We’ve found that Google Apps account have greater flexibility with sending than regular Gmail accounts. We’ve noticed that even a new Google Apps account has substantial sending ability, allowing almost the 2,000 email daily limit, whereas a new Gmail account won’t have immediate mass emailing abilities.

Ultimately each individual SendHustle user is responsible for his or her Google account. In most cases, if you’re a responsible sender sending emails to people who want your emails, you shouldn’t encounter any of these issues. Of course, there are exceptions. In rare cases, we’ve seen reports of legitimate senders getting temporarily suspended for sending a relatively low quantity of mass emails.

What should you do if your account is suspended?

Follow Google’s instructions by starting your appeal here.

Ready to transform Gmail into an email marketing/cold email/mail merge tool?


Only SendHustle packs every email app into one tool — and brings it all into Gmail for you. Better emails. Tons of power. Easy to use.


TRY SendHustle FOR FREE
Download Chrome extension - 30 second install!
No credit card required
Love what you're reading? Get the latest email strategy and tips & stay in touch.
All articles

Send your next campaign from Gmail

SendHustle brings mail merge, follow-ups, and tracking right into the inbox you already use.

Start free